Dispatch and Delivery Policy

Dispatch and Delivery Policy

The Lender agrees to ensure the item Is delivered to the Borrower prior to the beginning of the rental period via a suitable means of delivery. They must provide tracking information to the Borrower. Due to the nature of the items available for rent, a signature must be required on delivery.

Our preferred delivery partner is CitySprint.

Need your rented dress or accessories delivered safely? We’ve got you covered. Realising how important your deliveries are to you is what makes us tick, that’s why with our GPS tracking and full audit trail you can track your dress every step of the way. With our nationwide coverage and market leading technology we’re the best people for the job.  Give our team a call to book your secure delivery and don’t forget your priority Our Closet account number.

For same day deliveries call 0207 880 1000

For UK Overnight deliveries call 020 7231 3131

Neither us nor the Lender will be responsible if estimated timelines are not met due to postal failures or delays. If You as a Renter, do not receive a delivery in time, You must notify the Lender immediately.

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